What are some of the key processes in which you are using AI? At PNB MetLife, technology enables us to align to two of our core values – 'Make Things Easier' and'Put Customer First'. Our strategy is structured around the concept of 3Ds – Digitise, Data and Disrupt. We digitise our day to day processes, which enables us in seamless customer delivery; we mine data and draw insights to mark predictable behaviour of the customers, thereby paving us the way to be future ready; we believe that the digital landscape is constantly evolving and hence we disrupt to keep our digital journey ongoing. Digital transformation had been a challenge for Indian companies for various reasons.

You'd expect the CIO of an insurance company to really hold forth on matters relating to IT. Samrat Das doesn't do that. Quite the contrary- he talks at length about emerging business models in insurance, digital imperatives and disruptive forces redefining insurance as we know it. Das belong to the growing breed of CIOs who have a yen for taking on a digital leadership within their organization. And he seems cut out for the role too. An old hand, Das managed the IT stewardship at Tata AIA Life Insurance and SBI Life Insurance.